Thank you for visiting and shopping at My Website artplays.site. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment cost|
|ePacket||14-31 business days||Free|
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
My Website artplays.site is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
My Website artplays.site is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Delivery is carried out worldwide
In accordance with p. 4. of the art. 26.1. of the Law of the Russian Federation № 2300-I “On Protection of Consumer Rights” the Purchaser has the right to withdraw from the ordered Goods at any time before the execution of the Order.
The Purchaser shall not be entitled to refuse the paid Order (or part of it) of proper quality with individually determined properties.
In accordance with paragraph 2 of the “List of non-food products of appropriate quality, not subject to return or exchange for similar products of other sizes, shapes, sizes, styles, colors or kits”, approved by the Government of the Russian Federation from 19.01.1998 № 55.
In case the Order is delivered by the Seller, the Buyer undertakes to deliver the Goods to the Seller’s office as soon as possible to perform quality control of the Goods.
In accordance with Article 22 of the Law of the Russian Federation № 2300-I “On Protection of Consumer Rights” the amount paid by the Purchaser for the Product of improper quality shall be refunded to the Purchaser within 10 calendar days from the date of submission of the relevant request. The refund is made in cash at the Seller’s office; in case of paid delivery, the money for it is not refunded. If the Product was paid for through the electronic payment system, the refund is made to the electronic account of the Purchaser within 5 working days.
Goods of proper quality not subject to return in accordance with the Decree of the Government of the Russian Federation N 1222 dated 20.10.1998, N 81 dated 06.02.2002:
Products and materials in contact with food, made of polymeric materials, including for one-time use (tableware and accessories, canteens and kitchenware, containers and packaging materials for storage and transportation of food products).
Non-recurrent publications (books, brochures, albums, cartographic and sheet music editions, sheet iso-publications, calendars, booklets, publications reproduced on technical data carriers) (para. 14 introduced by the Government of the Russian Federation of 06.02.2002 N 81).
Precious metals products, with precious stones, precious metals with inserts of semi-precious and synthetic stones, cut gemstones.